Privacy Policy

Introduction

We ("we," "us," or "our") take the protection of the data of users ("Users" or "You") of our website and/or mobile app (the "Website" or the "Mobile App") very seriously and are committed to protecting the information Users provide us in connection with the use of our Website and/or Mobile App (collectively: "Digital Assets"). Additionally, we are committed to protecting and using your data in accordance with applicable law.

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This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data when you access our Digital Assets (the "Services") through your devices.

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Please read this Privacy Policy carefully and ensure that you fully understand our practices regarding your data before using our Services. If you have read this policy, fully understood it, and do not agree with our practices, you must discontinue the use of our Digital Assets and Services. By using our Services, you acknowledge the terms of this Privacy Policy. Continued use of the Services signifies your consent to this Privacy Policy and any changes to it.

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This Privacy Policy will inform you about:

• How we collect data

• What data we collect

• Why we collect these data

• Who we share these data with

• Where the data are stored

• How long the data are retained

• How we protect the data

• How we handle minors' data

• Updates or changes to the Privacy Policy

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What Data Do We Collect?

Category: Always
Below is an overview of the data we may collect:

• Non-identifiable and non-identifiable information provided by you during the registration process or collected through your use of our Services ("Non-Personal Data"). Non-Personal Data do not allow us to identify the individual from whom they were collected. Non-Personal Data we collect mainly consist of technical and aggregated usage information.

• Individually identifiable information, i.e., any information by which you can be identified or that could be identified with reasonable effort ("Personal Data"). Personal Data that we collect through our Services may include information such as names, email addresses, addresses, phone numbers, IP addresses, and more. When we combine Personal Data with Non-Personal Data, we will treat the combined data as Personal Data for as long as they remain combined.

 

How Do We Collect Data?

​Category: Always
Below are the main methods we use to collect data:

• We collect data when you use our Services. When you visit our Digital Assets and use the Services, we may collect, record, and store usage, sessions, and related information.

• We collect data you provide to us voluntarily, for example, when you contact us directly through any communication channel (e.g., an email with a comment or feedback).

• We may collect data from third-party sources as described below.

• We collect data you provide when you register for our Services through a third-party provider such as Facebook or Google.

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Why Do We Collect These Data?

Category: Always
We may use your data for the following purposes:

• To provide and operate our Services;

• To develop, customize, and improve our Services;

• To respond to your feedback, requests, and queries and offer assistance;

• To analyze demand and usage patterns;

• For other internal, statistical, and research purposes;

• To improve our data security and fraud prevention capabilities;

• To investigate violations and enforce our terms and policies, as well as comply with applicable law, regulations, or government orders;

• To send you updates, news, promotional materials, and other information related to our Services. You can decide whether you want to continue receiving promotional emails. If not, simply click on the unsubscribe link in these emails.

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Who Do We Share These Data With?

Category: Always
We may share your data with our service providers to operate our Services (e.g., data storage through third-party hosting services, technical support, etc.).

We may also disclose your data under the following circumstances: (i) to investigate, detect, prevent, or take action against illegal activities or other misconduct; (ii) to establish or exercise our rights to defend against legal claims; (iii) to protect our rights, property, or personal safety, as well as that of our users or the public; (iv) in the event of a control change at our company or any of our affiliates (through a merger, acquisition, or purchase of substantially all assets, etc.); (v) to collect, retain, and/or manage your data through authorized third-party providers (e.g., cloud service providers), to the extent that it is reasonably necessary for business purposes; (vi) to work with third-party partners to enhance your user experience. For the avoidance of doubt, we may transfer or share Non-Personal Data at our discretion with third parties and use it in any other way.

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Category: User Has a Blog or Forum
Please note that our Services allow social interactions (e.g., publicly posting content, information, and comments and chatting with other users). We advise you that any content or data you provide in these areas may be read, collected, and used by others. We caution you against posting or sharing any information that you do not wish to be public. If you upload content to our Digital Assets or otherwise make it available as part of your use of a Service, you do so at your own risk. We cannot control the actions of other users or members of the public with access to your data or content. You acknowledge and confirm that copies of your data may remain accessible even after they have been deleted on cached and archived pages or after a third party has copied or stored your content.

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Cookies and Similar Technologies
When you visit or access our Services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services ("Tracking Technologies"). These Tracking Technologies may allow third parties to automatically collect your data to improve your navigation experience on our Digital Assets, optimize their performance, and provide a tailored user experience, as well as for security and fraud prevention purposes.

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To learn more, please read our Cookie Policy.

Category: User Is Not Connected to an Advertising Service
We will not share your email address or other Personal Data with advertising companies or advertising networks without your consent.

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Category: User Is Connected to an Advertising Service, Campaign Manager, or Facebook Ads
We may provide advertising through our Services and Digital Assets (including websites and applications that use our Services), which may be tailored to you, e.g., ads based on your recent browsing behavior on websites, devices, or browsers.

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To provide these advertisements to you, we may use cookies and/or JavaScript and/or web beacons (including clear GIFs) and/or HTML5 Local Storage and/or other technologies. We may also use third parties such as network advertisers (i.e., third parties that display advertisements based on your website visits) to display targeted ads. Third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may also use cookies and/or JavaScript and/or web beacons (including clear GIFs) and/or Flash cookies and/or other technologies to measure the effectiveness of their ads and to personalize the advertising content for you. These third-party cookies and other technologies are subject to the specific privacy policy of the relevant third party and not this one.

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Where Do We Store the Data?

Category: Always

Non-Personal Data
Please note that our companies and trusted partners and service providers are located worldwide. For the purposes explained in this Privacy Policy, we store and process all non-personal data we collect in various jurisdictions.

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Category: User Collects Personal Data

Personal Data
Personal Data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, and other jurisdictions as necessary for the proper delivery of our Services and/or as required by law (as further explained below).

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How Long Are the Data Retained?

Category: Always
Please note that we retain the data we collect for as long as necessary to provide our Services, comply with our legal and contractual obligations to you, resolve disputes, and enforce our agreements.

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We may rectify, replenish, or remove incomplete or inaccurate data at any time and at our own discretion.

How Do We Protect the Data?

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Category: Always
The hosting service for our Digital Assets provides us with the online platform through which we offer you our Services. Your data may be stored through the data storage, databases, and general applications of our hosting provider. It stores your data on secure servers behind a firewall and offers secure HTTPS access to most areas of its services.

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Category: User Accepts Payments/eCom
All direct payment gateways offered by us and our hosting provider for our Digital Assets comply with the PCI-DSS (Payment Card Industry Data Security Standard) regulations of the PCI Security Standards Council. This is a collaborative effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card data (including physical, electronic, and procedural measures) by our store and service providers.

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Category: Always
Notwithstanding the measures and efforts taken by us and our hosting provider, we cannot and will not guarantee absolute protection and security of the data you upload, post, or otherwise share with us or others.

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For this reason, we encourage you to set strong passwords and avoid sharing with us or others any confidential information that you believe could cause you substantial or lasting harm if disclosed. Since email and instant messaging are not recognized as secure forms of communication, we request that you do not share any confidential information through these communication channels.

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How Do We Handle Minors' Data?

Category: User Does Not Collect Data from Minors
The Services are not intended for users who have not reached the age of legal majority. We will not knowingly collect data from children. If you are not of legal age, you should not download or use the Services, nor provide us with any information.

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We reserve the right to request proof of age at any time to ensure that minors are not using our Services. If we learn that we have collected data from a minor, we will delete those data as soon as possible. If you believe we may have such data, please contact us as explained below.

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Category: User Collects Data from Minors
The Services are not intended for use by children under the age of 13. We will not knowingly collect data from children. If you are under 13, you should not download or use the Services, nor provide us with any information.

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We reserve the right to request proof of age at any time to ensure that minors are not using our Services. If we learn that we have collected data from a child under the age of 13, we will delete those data as soon as possible. If you believe we may have such data, please contact us as explained below.

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Category: User Collects Data from Minors but Has Parental Consent
The Services are not intended for use by children under the age of 13. If you are under 13, you must not download or use the Services, nor provide us with any information, unless you have verifiable parental consent.

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We reserve the right to request proof of age at any time to ensure that minors are not using our Services. If we learn that we have collected data from a child under the age of 13 without verification of parental consent, we will delete those data as soon as possible. If you believe we may have such data, please contact us as explained below.

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Updates or Changes to the Privacy Policy

Category: Always
We may revise this Privacy Policy from time to time at our sole discretion. The latest version will always be posted on the website (as reflected in the "Last Revised" statement). We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data.

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If we make any material changes to this Privacy Policy, we will notify you on our Digital Assets and/or by email. By continuing to use the Services after these changes take effect, you agree to be bound by the revised policy.

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How to Contact Us

If you have any questions about this Privacy Policy, please contact us via email at: info@eternix.ch

1. We collect personal information that you provide to us directly, such as when you make a booking, contact us, or sign up for our newsletter.​

This may include:

• Name

• Email address

• Phone number

• Billing information

• Travel preferences​

2. We use your data to:

• Process bookings and provide our services

• Communicate with you regarding your reservations and travel plans

• Improve our services based on your feedback and preferences

• Send promotional offers and newsletters if you have opted in​

3. We do not share your personal data with third parties, except:
When required by law

• To service providers who assist us in our operations (e.g., payment processors)

• With your explicit consent

4. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or damage.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights
You have the right to:​​

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data, subject to legal retention requirements

• Object to the processing of your data

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